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Website Privacy & Security Policy

LaGrange County REMC

 

General Policy G-19

 

Website Privacy and Security Policy

 

Welcome to LaGrange County Rural Electric Membership Cooperative’s website. We value our customers and take your privacy seriously.  In order to make you feel comfortable and secure in our online service center (“Site”), LaGrange County REMC (the "Company," “Us,” and “We”) has taken many precautions to guard your privacy and personal information. Our goal is to make you feel comfortable visiting and using our Site. The Company adopted and shares this “Privacy and Security Policy” (the “Policy”) so you know what information we collect, how we use it, and how to get additional information.  Your use of the Site indicates your agreement to be bound by the privacy and security policy. If you do not accept being bound by the privacy and security policy, do NOT use this Site. As with all websites, there are risks beyond the Company’s control.  To ensure your privacy, you may visit our office at 1995 E US Highway 20, LaGrange, Indiana, 46761 or call us at 877-463-7165 (telephone), or e-mail us at customerservice@lagrangeremc.com.

 

This Policy will inform you about:

  • What personal information is being collected?
  • How do I update personally identifiable information?
  • How is the information being used and with whom may the information be shared?
  • What information does the Company disclose to law enforcement agencies?
  • What organization is collecting the information?
  • What is a cookie and how is it used?
  • What choices do I have?
  • What about links and third party websites?
  • What kind of security procedures are in place?
  • How is my credit card information kept secure when I order online?
  • Can this Policy be changed?
  • Is this Policy severable?
  • What law governs the use of this Site and where will disputes be litigated?

 

  1. What personal information is being collected?

We will only collect and use information for core business purposes. We only collect and use information needed to offer and fulfill our core business purposes. We only collect and store information about customers that we need to maintain our relationship with them. Our ability to successfully implement our business is dependent on maintaining accurate information. We will strive to keep information we collect and store about customers accurate.

 

  1. How do I update personally identifiable information?

You can update your personal information by writing to us at 1995 E US Highway 20, LaGrange, Indiana, 46761, calling 877-463-7165, or by e-mailing us at customerservice@lagrangeremc.com.

 

  1. How is the information being used and with whom may the information be shared?

The information we collect is used to help us serve our customers. We will not share or disclose your information with third parties for an unrelated purpose without your consent, unless we are otherwise required by law to do so.  

 

Company uses an outside company for credit card processing--it processes credit card payments for the electricity, goods, or services purchased. These companies do not retain, share, store, or use personally identifiable information for any other purposes.

 

  1. What information does the Company disclose to law enforcement agencies?

Company does not voluntarily share or provide information to law enforcement agencies.  However, Company reserves the right to disclose your personally identifiable information, as required by law. Company will cooperate with investigations conducted by law enforcement agencies. Mere telephone requests will not be honored from any law enforcement agency. Company will require some documentation evidencing the law enforcement agencies involvement and need to receive the information requested. Any request without a warrant, subpoena, or court order will be evaluated on a case-by-case basis according to the need and urgency, as well as the particular law enforcement agency making the request.

 

In addition, Company reserves the right to disclose your personally identifiable information when we believe that disclosure is necessary to protect our rights and/or comply with a discovery request in a judicial proceeding (civil or criminal), subpoena, court order, or other legal process served on the Company.

 

  1. What organization is collecting the information?

Personal information that customers (or prospective customers) offer to the Company is collected by the Company and used to provide electricity, goods, and services to our customers. We do not collect, store, or maintain other information about our customers.

 

  1. What is a cookie and how is it used?

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. It is usually a small text file that is stored on your computer's browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customization functions. The website stores a corresponding file to the one they set in your browser and in this file they can track and keep information on your movements within the Site and any information you may have voluntarily given while visiting the website, such as email address. Persistent cookies enable our Site to recognize you when you visit the Site. We use cookies to track Site usage and create analytic reports. The bill pay portion of our Site also uses a cookie to remember username information.

 

Some of our business partners may send you or use cookies on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by us and does not cover the use of cookies by anyone else.

 

  1. What choices do I have?

If you do not agree and accept this Policy, do not use this Site.  You may visit us at 1995 E US Highway 20, LaGrange, Indiana, 46761, calling 877-463-7165, or by e-mailing us at customerservice@lagrangecountyremc.com.  The Company does from time to time send out bulk e-mails. Each one contains an “opt out” provision and we maintain a list of users who opt out. You may “opt out” from receiving the bulk e-mails at any time.  

 

  1. What about links and third party websites?

Company’s Site may contain links from time to time to other websites.  While we try to link only to websites that share its high standards and respect for privacy, we cannot take responsibility for the content or the privacy practices employed by third party websites.

 

  1. What kind of security procedures are in place?

We value your business. Company strives to keep its Site current and secure. We also strive to keep any information you provide to us secure.

 

  1. How is my credit card or payment information kept secure when I pay my bill via the website?

All credit card information is encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Company uses SSL to communicate with secure browsers like Chrome and Internet Explorer. These browsers encrypt your credit card and personal information in a way that is difficult to decode. It does not matter whether your browser is secure.  If it is not secure, you will not be able to make a payment through our website.

 

In the event of a breach and someone gains access to your personally identifiable information, the Company will cooperate fully with all investigations and comply with all applicable federal and state laws.

 

  1. Can this Policy be changed?

Yes, we reserve the right to amend, modify, or revise this Policy at any time. Technology is constantly changing and this Policy may have to be amended in the future. In addition, there could be changes to federal and/or state law that would require the Company to revise the Policy.  The Company generally will not notify you when this Policy is changed. We will post the revised policy. So, you may want to review and check this Policy frequently.

 

  1. Is this Policy severable? 

Yes, the terms of this Policy are severable.  If any provision of this Policy is declared or determined to be null, void, inoperative, illegal or invalid for any reason, the validity of the remaining parts, terms or provisions will not be affected thereby and they will retain their full force and effect, and said null, void, inoperative, illegal or invalid part, term or provision will not be deemed to be part of the Policy.

 

  1. What law governs the use of this Site and where will disputes be litigated?

 

By using this Site, you agree and consent that your use of the Site, this Policy, and any actions, will in all respects be interpreted, enforced and governed under the internal laws (and not the conflicts laws) of the State of Indiana. Your use of the Site also constitutes your agreement and consent to jurisdiction in the State of Indiana. Furthermore, by using this Site you agree that any dispute or litigation relating to the Company, this Policy, or your use of the Site, must be heard, mediated, or litigated in the federal or state courts located in Allen County, Indiana. By using the Site, you stipulate and agree to exclusive and continuing venue for any such action will be in the federal or state courts located in Allen County, Indiana.

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Thank you for visiting and using our website.  If you have any questions about our website or want to report a problem, please contact us. 

 

LaGrange County REMC

1995 E US Highway 20,

LaGrange, Indiana, 46761

Telephone No.: 877-463-7165

E-mail: customerservice@lagrangeremc.com

 

 

 

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