All new accounts and previously disconnected accounts that are being reconnected are subject to our deposit policy. All deposit decisions will be based upon the creditworthiness of each applicant. The REMC will use an accredited third party organization to apply nondiscriminatory methods to establish each applicant’s deposit decision. The third party organization is licensed, accredited, and bound by all State and Federal laws using consumer guidelines established by the Federal Trade Commission.
The REMC is required to provide an ‘adverse letter’ to each applicant required to pay a deposit as a condition of service. The letter will be sent to the address on file for the applicant and is deemed received if not returned to LaGrange County REMC.
Deposit Return Policy
All deposits will be held until the member terminates their REMC service, or has maintained twenty four months of *good payment behavior. For terminated service the deposit will be used to pay the final bill and the remainder will be mailed to the customer by check. Deposit returns to members for *good payment behavior will be credited to their account.
*Good payment behavior is defined as:
- Not more than two late payment penalties in a period of 24 consecutive months.
- No returned checks for insufficient funds.
- No service disconnects.
If you have any questions or concerns about deposits or fees, please contact our Customer Service Department at: firstname.lastname@example.org or 877.463.7165.
View your deposit information by clicking 'Manage Account' on the home page. Deposits can then be viewed in the 'My Account' tab.