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OUTAGE REPORTING: (877) 463-7165

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Disconnect Policy

LaGrange County REMC encourages members to call our office to discuss possible payment arrangements prior to being disconnected. The REMC will review any reasonable good faith effort toward members who are truly making the effort to keep their account balance current.

An electric service may be disconnected for nonpayment if the bill is not paid by the disconnect date that is printed in red on the past-due bill.

Prior to disconnecting

The REMC will make every attempt to notify members of a pending disconnect:

  1. With a disconnect notice mailed to the member.
  2. With a courtesy telephone call to the member’s home phone number on file.
  3. An initial collection charge made to the home.

If disconnected, members will be required to pay the past due amount, the current amount due, a deposit, and reconnection fees before electric service will be restored.

  • Past due amount, and current amount due ( noted on bill)
  • Deposit (equal to three times member’s highest bill from past twelve months)
  • Reconnection fee ($60 = $20 Collection Charge + $40 Reconnect Fee)

Service will be restored Monday thru Friday, between 8:00 a.m. and 4:00 p.m. (Payments must be received by 3:00 p.m.) There will be no reconnections made evenings, weekends, or holidays.

If you have any questions or concerns about deposits or fees, please contact our Customer Service Department at: customerservice@lagrangeremc.com or 877.463.7165.

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©2021 LaGrange County REMC. All Rights Reserved

  • Home
  • About Us
    • Contact Us
    • Annual Meeting
    • About Touchstone Energy Cooperatives
    • Cooperative Principles
    • News And Events
    • Board Of Directors
    • Our Governance
      • Our Bylaws
      • Director Qualifications
    • Indiana Connection
    • Our History
    • Our Partners
    • Trees & Power Lines
      • Planting Smart
      • Trimming and Line Safety
    • COVID-19
  • Programs
    • Broadband
    • Co-op Solar
    • Power Moves Homes
    • Co-op Connections Card
    • Touchstone Energy Camp
    • Youth Tour
    • EnviroWatts
    • Grassroots Programs
    • Operation Round Up
    • Scholarships
    • Cooperative Calendar Of Student Art Contest
    • Safe Electricity
    • Safety Programs
    • Call Before You Dig
    • Youth Power and Hope Award
    • 4-H Voucher program
  • Energy Advisor
    • Energy Audits
    • Energy Efficiency Rebate Programs
    • Electric Vehicles
  • Rates & Policies
    • Electric Service Rate Tariff
    • Schedule of Fees
    • Capital Credits
    • Deposit Policy
    • Disconnect Policy
  • Products & Services
    • Paying Your Bill
      • Mobile App
        • Mobile App FAQ
      • Understanding Your Bill
      • Budget Billing
    • Request New Service
    • Creating A New Account
    • Prepaid Metering
    • HVAC Filters
    • Kill A Watt Meter
    • Security Lighting
    • Water Heaters
  • Together We Save
  • Careers