What is Prepaid Metering?
Prepaid metering offers the opportunity to pay when you want, in the amounts you want. Instead of receiving a traditional paper bill that is generated once each month, usage is calculated daily. Prepaid customers never pay a late fee.
What are the benefits?
Our members who are unable or unwilling to pay the required service deposit to establish or maintain electric service enjoy immediate benefits with the prepaid program. Members are also able to view their usage on a daily basis. This gives members more control over their usage costs.
Is there a deposit for Prepaid Service?
No. Current REMC members are eligible to have your deposit applied toward your current energy costs. In order to begin Prepaid Electric Service, a minimum credit balance of $65.00 must be established.
How do I make payments?
Payments can be made in person, by telephone, or online. You can also view your usage, balance information and notification settings. Payments must be at least $20.00.
How do I know when my balance is low?
Prepaid members choose how they are notified when their balance is running low. Notifications can be received via email or text message. Each prepaid member chooses the balance at which they begin to receive notifications. Alerts are sent every morning at 10:00 a.m. Members can also view their usage, balance information and notification settings through their online account or mobile app.
What happens if my balance reaches $0?
Electric service will be disconnected automatically when your credit balance reaches $0.00. Disconnects may occur Monday thru Friday (excluding holidays recognized by REMC) between the hours of 6:00 AM and 3:00 PM. In order to be reconnected, disconnected services must re-establish a minimum credit balance of $ 65.01 plus the funds that your account went over. To avoid being disconnected automatically; you must make a minimum payment of $20.00 prior to pending disconnect. Reconnects will generally occur within 30 minutes of appropriate payment being made. If you plan to disconnect service please contact our office immediately.
What if I decide to disconnect my service?
Prepaid meters will shut off once an account has reached a zero balance. However, accounts will still continue to be billed the service fee for up to 10 days, with the option to reconnect. If permanently disconnecting service out of your name; you must contact our office with the disconnect date to avoid these fees. Any remaining credits will be returned.
Are there any fees?
No. Prepaid Electric Service accounts are not subject to late payment or reconnection charges.
What are the rates?
Prepaid General Service
Prepaid Campground Service
Wholesale Power Charge
How do I sign up? You must complete a Prepaid Service Application Form to enroll in this program. You may fill it out, mail or email it in, call our office at (877) 463-7165 or stop in for details. If switching from monthly billing to prepaid, you will be asked to pay any outstanding balance. For many members, the deposit on file is enough to cover these charges.
What if I disconnect my service and then want to reconnect at a later date?
If a member requests that their service be disconnected or is disconnected for non-payment, then a charge equal to the sum of the Minimum Service Charge determined for the time that the service was disconnected will be assessed and must be paid. This charge applies when the request for reconnection of a service at the same location within twelve months of the disconnect; in addition to any other applicable charges, before reconnection is made.